What if I can't come to class and its less than 12 hours away? Will I still be charged?

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Yes, even if it’s your first time. When you reserve your space in the studio keep in mind that you have now eliminated a place on the schedule and classes fill up fast.

Due to the limited number of spaces available in each session, all group classes require a 12 hour cancellation notice and all private sessions require a 24-hour cancellation notice.

Although we know life happens and things come up, there are no exceptions to our cancellation policy. As we only have 11 spaces per class, the policy is in place to encourage members to make schedule changes in a timely manner, and to ensure there are spots available as needed.

Last minute schedule changes prevent others from having the opportunity to sign up.

It also helps to motivate you to stick to your scheduled workout.

Please cancel through your account online or through your app, and not by calling.

InstaPhysique has two types of cancellation charges, Late Cancel and No Show.

For those on Monthly Unlimited options – a Late Cancel charge of $15 will occur if you cancel within 12 hours of a class start time. A No Show charge of $20 occurs when you are signed up for a class under a monthly membership and do not attend.

Non-Monthly Unlimited Members (i.e. those on a class package) will forfeit a session for a late cancel, and will be charged a $20 fee for a no show.

Please note all class sales are final and non-refundable.

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