Due to the limited number of spaces available in each session, we have 12 hour cancellation policy for group classes and all private sessions require a 24-hour cancellation notice. The policy is in place to encourage members to make schedule changes in a timely manner, and to ensure there are spots available for the community. When you reserve your space in the studio, keep in mind that you have now eliminated a spot on the schedule and classes fill up fast. Although we understand life happens, last minute schedule changes prevent others from having the opportunity to sign up. On a positive note, the cancellation policy does help to motivate you to stick to your scheduled workout which yields consistent results! Put it in your schedule, and treat it as an important flight you cannot miss!
We have a 12 hour cancellation policy. If you wish to cancel a class, you must do so at least 12 hours before the class start time and the class will be credited back to your account. Classes must be cancelled through your online account or our app, and not by calling.
If you cancel your class or session 12 hours or more before the start time, the class will be credited back to your account without penalty. If your reservation is cancelled within the 12-hour window prior to your scheduled class time, a $18 late fee cancellation is incurred, and the class credit is returned to your account.
A $25 No-Show fee is charged, regardless of package/membership, when the class is not attended nor cancelled online, and the credit is forfeited.
All class reservations must be cancelled through your online account or via our app, not via email or by calling.
MEMBER PERK: All annual members receive 1 free late cancellation every month, on a rolling basis. This does not apply to no-shows.
CAN I SWITCH CLASSES?
If it is before 12 hours of the class start time, you can switch classes by cancelling the class that you are enrolled in and sign up for another class. If you realize you cannot make it to your class within the 12 hour window, classes cannot be switched without incurring the late cancellation penalty.
Please note all class sales are final. There are no refunds on class credits or memberships already purchased.