We love to hear from you! The best way to reach us is via email, [email protected]. You may also call us at (916) 692-3263. Please note our customer service hours are Monday – Friday from 9:30am – 4:00pm. You may leave a message and all calls are returned within 24 hours. Messages left over the weekend will be returned on Monday.
Absolutely and we recommend doing this!
Adding yourself to the waitlist is the same as booking a class & utilizes your class credit. You may do so by following the booking instructions on our live schedule.
Clients who sign up for the waitlist are automatically enrolled into the class they are waitlisted for as enrolled customers cancel their reservations.This happens automatically up until the 12 hour cancellation window, and the client is notified with an email.
Within 12 hours of the class, clients are not automatically enrolled as customers cancel reservations. As class time nears, be sure to check the schedule to see if a spot has opened.
It is your responsibility to monitor your waitlist bookings. If you know you can no longer attend a class you are waitlisted for, please remove yourself from that waitlist. If you place yourself on a waitlist for multiple classes in one day, and are added into multiple classes from the waitlist, it is your responsibility to remove yourself from the class you are no longer attending. Adding yourself to the waitlist is the same as reserving a spot in class as a class credit is utilized. Please note that the 12 hour cancellation policy still applies.
Your credit is returned to your account if you do not make it into the class, or when you remove yourself for the waitlist.
Important to note: if you have signed up for a waitlist and a spot has not opened online, you do have the option of coming to the studio to wait and see if there are any no-shows. We have a 5 minute rule – if the booked client has not arrived and 5 minutes has passed since class started, any waitlisted clients in the studio can be moved to that spot in the order of arrival/place on waitlist.
IF YOU ARE A NEW CLIENT
We require all new clients to arrive at least 10 minutes early for their first class in order to receive a proper introduction to the Megaformer and the Coach. This is required for your safety, as well as the overall class experience. If you do not arrive 10 minutes prior to the start of your first class, we are not able to permit attendance and we will help to get you rescheduled. We thank you in advance for understanding!
IF YOU ARE A RETURNING CLIENT
If you are not a new client, it is recommended that you arrive no later than 5 minutes prior to the scheduled start time. We understand life happens, and you may arrive late for class. Please note that if you arrive more than 5 minutes after class has started, your spot may be given to a waitlisted client. We ask that, in general, you do not arrive more than 10 minutes late for a class (even if it is not waitlisted) as it can disrupt the class experience for others. If you arrive 10 minutes after the class has started, you may not be permitted into the class.
Due to the limited number of spaces available in each session, we have 12 hour cancellation policy for group classes and all private sessions require a 24-hour cancellation notice. The policy is in place to encourage members to make schedule changes in a timely manner, and to ensure there are spots available for the community. When you reserve your space in the studio, keep in mind that you have now eliminated a spot on the schedule and classes fill up fast. Although we understand life happens, last minute schedule changes prevent others from having the opportunity to sign up. On a positive note, the cancellation policy does help to motivate you to stick to your scheduled workout which yields consistent results! Put it in your schedule, and treat it as an important flight you cannot miss!
THE DETAILS:
We have a 12 hour cancellation policy. If you wish to cancel a class, you must do so at least 12 hours before the class start time and the class will be credited back to your account. Classes must be cancelled through your online account or our app, and not by calling.
If you cancel your class or session 12 hours or more before the start time, the class will be credited back to your account without penalty. If your reservation is cancelled within the 12-hour window prior to your scheduled class time, a $18 late fee cancellation is incurred, and the class credit is returned to your account.
A $25 No-Show fee is charged, regardless of package/membership, when the class is not attended nor cancelled online, and the credit is forfeited.
All class reservations must be cancelled through your online account or via our app, not via email or by calling.
MEMBER PERK: All annual members receive 1 free late cancellation every month, on a rolling basis. This does not apply to no-shows.
CAN I SWITCH CLASSES?
If it is before 12 hours of the class start time, you can switch classes by cancelling the class that you are enrolled in and sign up for another class. If you realize you cannot make it to your class within the 12 hour window, classes cannot be switched without incurring the late cancellation penalty.
Please note all class sales are final. There are no refunds on class credits or memberships already purchased.
You can easily book a spot for a guest when logged into your online account or via the app. If you have an active 3 month membership, you receive 1 free guest pass; if you have an active 12 month membership, you receive 4 free guest passes. You can also purchase a single class for your guest or email them a gift card.
You will submit your guest’s email and they will receive a booking confirmation email.
Classes for the following week open for booking every Sunday at 12:00 PM.
We have small class sizes, which tend to fill up quickly; this two week booking window is designed to provide you the best opportunity to schedule your preferred times.
The best way to sign up for our fitness classes is by booking on our app. If you are looking to book specific class times, your best bet is to log on when a new week of classes opens, every Sunday at 12:00 PM!
The best workout you’ve ever had in your life – try it now.
